Terms of Service

Version 1.0 · Last updated 4 August 2026

These terms are an agreement between you — the business that registers for or uses the Service, and the person accepting these terms on its behalf ("you", "your") — and Live Table, ABN 53 913 707 268, based in Victoria, Australia ("Live Table", "we", "us"). They govern your use of the Live Table platform at livetable.com.au and app.livetable.com.au (the "Service"). By creating an account or using the Service you agree to these terms.

1. The Service

Live Table is a real-time guest feedback platform for hospitality venues. Guests scan a QR code at their table and share how their visit is going; your team sees that feedback on a live floor plan and can respond during service. Our Pro plan also includes an analytics suite; the Basic plan does not.

Live Table is a supplementary guest-feedback tool. It does not take customer orders, process payments to your venue, run your point-of-sale, or form any part of your ordering or billing systems, and it is not essential to operating your venue. You remain fully responsible for your own operations, including taking orders and billing your customers.

2. Your account

By creating an account, you confirm that:

• you are at least 18 years old and an authorised representative of the business you are registering, with authority to enter these terms on its behalf;
• all information provided during registration is accurate and truthful;
• you accept full responsibility for all activity conducted under your account; and
• you will not use Live Table for any unlawful or fraudulent purpose.

Misrepresentation of your identity or business constitutes a breach of these terms and may result in immediate account termination and referral to relevant authorities. You are responsible for keeping your login credentials and Manager PIN confidential, for the actions of any staff you give access to, and for ensuring they comply with these terms.

Each Live Table subscription covers one venue and one account. You may not share, resell, or use a single subscription across multiple venues or businesses; each additional venue requires its own subscription.

You are responsible for complying with the laws that apply to your venue — including privacy laws — in how you collect, view, use and act on guest feedback. Live Table provides the tool; how you use it is your responsibility.

3. Free trial, plans and billing

• You choose your plan when you sign up and get every feature of that plan free for 14 days. No payment details are required to start the trial.
• Unless you change your plan or cancel before the trial ends, your subscription automatically continues on the plan you selected and billing begins.
• Current pricing is shown on our pricing page and in the app before any payment is taken. Prices are in Australian dollars and exclude GST, which is added at checkout.
• Subscriptions are billed monthly in advance through our payment provider, Stripe, and renew automatically until cancelled.
• We may change plan pricing from time to time. We will give you at least 30 days' notice before a price change affects your subscription.
• Free trials are for genuine new venues. We may limit, decline or end a trial we reasonably believe is being abused (for example, repeated trials created for the same venue).

Cancellation. You can cancel at any time from your account page. Cancellation stops future billing and takes effect at the end of your current billing period — you keep full access until then. There are no lock-in contracts or cancellation fees.

Refunds.

• Subscription fees are billed in advance and are generally non-refundable. When you cancel, we do not refund the remainder of the current billing period.
• We will refund where (a) we charged you in error — for example a duplicate charge, the wrong amount, or a charge after you had validly cancelled; or (b) a refund is required under the Australian Consumer Law.
• We do not give refunds for change of mind, for not using the Service, or for forgetting to cancel before a renewal.
• If we permanently discontinue the Service, we will refund the unused part of any period you have prepaid.
• To query a charge, contact us within 14 days of the charge and we'll investigate and correct any error. Nothing here limits your rights under the Australian Consumer Law.

4. Communications and support

Live Table sends emails to the address registered for your venue as part of providing the Service — including verification codes, receipts, billing and price-change notices, security and account alerts, and important service updates. These messages are part of the Service and necessary to operate your account, so by accepting these terms and using the Service you agree to receive them. They are not promotional marketing; we do not send marketing email, and if that ever changes you will be able to opt out.

Support is provided by email at hello@livetable.com.au; we aim to respond within a reasonable time on Australian business days.

5. Acceptable use

You agree not to:

• use the Service in breach of any law, or for any fraudulent or misleading purpose;
• attempt to gain unauthorised access to the Service, other accounts, or the systems it runs on;
• use the Service only through the app and website we provide — not through bots, scripts, automated tools, or other technical means that get in behind the app or use it in ways it isn't meant to be used, unless we've given you written permission;
• interfere with, overload, scrape or disrupt the Service, including the guest feedback endpoints;
• submit or solicit feedback you know to be false in order to manipulate analytics; or
• resell or white-label the Service without our written agreement.

6. Guest feedback and anonymity

• Guest feedback is anonymous by design — we do not collect guests' names, email addresses or phone numbers. Feedback is linked to a table and time so your team can respond at the table during the visit; that is exactly how Live Table is meant to be used. You agree not to attempt to re-identify guests or attach a personal identity to their feedback — for example by matching it against bookings, payment records, loyalty programs or camera footage — or to use feedback to single out, profile or act against an identifiable individual.
• Guest notes are free text written by guests. We apply automated profanity masking as a best-effort filter, but it is not foolproof and some offensive, inappropriate or inaccurate content may still appear. We do not pre-screen or monitor guest notes and are not responsible for their content. Notes are not permanent — they are automatically deleted after about 90 days — and if you report content you believe is unlawful, we may remove it.
• Guest feedback is generated by guests; we do not verify that it is accurate, genuine or complete, and any decision you make based on it is your own. We do not guarantee any particular result, rating or business outcome from using the Service.
• How you respond to feedback during service is your responsibility. Live Table surfaces information; it does not manage your venue.

7. Your data and intellectual property

• You own your venue's data, including the guest feedback collected for your venue (together, "Customer Data").
• To run the Service, you give us permission to store and process Customer Data on your behalf — only to operate, secure, support and improve the Service, and nothing else. This permission ends when Customer Data is deleted.
• We may use anonymised, aggregated data — from which neither your venue, your guests, nor any other business can be identified — for platform improvement and benchmarking.
• The Live Table platform, software and branding remain our intellectual property.
• If you send us suggestions or ideas about the Service, we may use them without restriction or obligation to you.

8. Security and data protection

We implement and maintain reasonable technical and organisational measures designed to protect Customer Data against unauthorised access, disclosure, alteration and loss. Customer Data is encrypted in transit and at rest, and primary Customer Data is hosted in Australia; certain service providers may process limited data outside Australia, as described in our Privacy Policy. Payment card details are handled by our payment provider (Stripe) and are never stored by us. No system is completely secure, but we design for least privilege and data minimisation.

If we become aware of a security incident affecting Customer Data that is reasonably likely to result in unauthorised access, disclosure or loss, we will notify affected customers without undue delay and provide reasonable information about the incident and the steps we are taking. This is in addition to any obligations we have under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

9. Confidentiality

Each party may receive non-public information from the other in connection with the Service — for example your operational details and venue layout, or our non-public product information. Each party will keep the other's confidential information confidential, use it only in connection with the Service, and protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiver, was already known to it, or that it is required to disclose by law. Your Customer Data is also governed by our Privacy Policy and section 7 above.

10. Suspension and termination

You can close your account at any time from your account page. Closing takes effect immediately — you lose access straight away and your Customer Data is deleted. This is permanent: we do not offer a data export or restore closed accounts, so save anything you need first. To prevent someone re-registering with your email, we retain your login in a disabled state; see our Privacy Policy for details and how to have it erased.

We may suspend or close an account that breaches these terms, provides false registration information, uses the platform unlawfully, or fails to pay subscription fees after a grace period. We may also suspend immediately where reasonably necessary to protect the Service, our users or others — for example in response to a cyberattack, suspected illegal activity, payment fraud, or a serious security issue — or to comply with the law. Where we reasonably can, we will let you know at your registered email; for payment issues you can also update your billing details in the app, or contact us at any time at hello@livetable.com.au.

If your account is suspended, we retain its data for 30 days so it can be reactivated if the issue is resolved. If it is not resolved within that time, the account is terminated and its data permanently deleted.

11. Availability, changes and discontinuation

We aim to maintain high availability and will use commercially reasonable efforts to minimise interruptions, but we do not guarantee uninterrupted or error-free operation. We may update or add features from time to time. We will not remove a feature your paid plan includes without giving you reasonable notice, unless the change is needed for security, legal or technical reasons. If we make a change that materially reduces what your plan includes, we will tell you in advance. We may also discontinue the Service; if we permanently discontinue it, we will give reasonable notice and refund the unused part of any period you have prepaid.

12. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law:

• the Service is provided "as is", and we exclude all other warranties;
• we are not liable for indirect or consequential loss, loss of profits, or loss of data caused by events outside our reasonable control;
• because the Service is supplementary and does not handle your ordering, point-of-sale or customer billing, we are not liable for lost sales, business interruption, or any loss arising if the Service is unavailable, delayed or in error — your ability to serve, take orders from and bill your guests does not depend on it;
• because the Service relies on third-party infrastructure and providers (such as hosting, payment processing and security services), we are not liable for their acts, outages, failures or security breaches — including any breach of our payment provider, which holds card details, not us — except to the extent the loss is caused by our own negligence or breach of these terms; we will act reasonably to restore the Service; and
• there is a cap on how much we can ever have to pay you: our total liability for all claims connected with the Service is limited to the total subscription fees you paid us in the 3 months before the problem that led to the claim (or, if your account is less than 3 months old, whatever you paid in that shorter time).

This cap does not limit your obligation to pay fees that are due, or your indemnity below. Nothing in these terms limits either party's liability for fraud, wilful misconduct, or death or personal injury it causes — none of which can be limited by law.

13. Indemnity

You indemnify us against claims, losses and costs we reasonably incur arising from your breach of these terms, your unlawful use of the Service, or your misuse of guest feedback — but not to the extent we caused the loss.

14. Privacy

Our Privacy Policy explains what information we collect, how we store it, and your rights. It forms part of these terms.

15. Changes to these terms

We may update these terms from time to time — for example to reflect new features, legal requirements, or changes to how the Service works. The terms are versioned and dated. If we make a material change, we'll give you reasonable advance notice by email to your registered address (and/or a notice in the app) before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated terms; if you don't agree, you can cancel before then. For significant changes we may instead ask you to accept the updated terms in the app before you continue. Minor, non-material updates (such as clarifications) may take effect without notice.

16. Your rights under Australian law

Live Table is an Australian service, available across Australia. Nothing in these terms limits or excludes any right, guarantee or remedy you have under the Australian Consumer Law or the Privacy Act 1988 (Cth) — both apply nationally, wherever in Australia you are located. If any part of these terms is inconsistent with those laws, those laws prevail to the extent of the inconsistency.

17. General

• Entire agreement. These terms and our Privacy Policy are the whole agreement between you and us about the Service, and replace any earlier understanding.
• Severability. If any provision is found to be unenforceable, the rest of these terms continue in force.
• Waiver. If we do not enforce a right straight away, that is not a waiver of it.
• Assignment. You may not transfer your account or these terms without our consent. We may transfer our rights and obligations — for example if our business is sold or restructured — on notice to you, provided your rights under these terms are not reduced.
• Events beyond our control. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as outages of essential third-party services, network or power failures, or natural disasters. The affected party will notify the other as soon as reasonably practicable. This does not excuse any obligation to pay amounts that are due.
• Notices. We give notices to you by email to your registered address or in the app; you contact us at hello@livetable.com.au.
• Survival. The sections covering Customer Data and our intellectual property, security, confidentiality, liability, indemnity, and governing law continue to apply after your account ends.

18. Dispute resolution

If a dispute arises, we both agree to try to resolve it first. Contact us at hello@livetable.com.au with the details, and we will try in good faith to resolve it with you promptly. If it cannot be resolved within a reasonable time, the parties will consider mediation before starting court proceedings. Nothing in this section prevents either party from seeking urgent relief from a court, or affects your rights under the Australian Consumer Law.

19. Governing law

These terms are governed by the laws of Victoria, Australia. You and Live Table submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that hear appeals from them. "Non-exclusive" means you may still bring proceedings in your own state or territory where the law allows.

20. Contact

Questions about these terms? Email hello@livetable.com.au and we will reply.